Your information, looked after.

Who we are

Covèra Marketing is a marketing business based in Brisbane, Australia. In this policy, “we”, “us” and “our” mean Covèra Marketing.

We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect

We only collect what we need to respond to you and to provide our services. This can include:

• your name, email address and phone number
• your business name, website and details about your business that you choose to share
• the content of messages you send us
• information about how you use our website, such as pages visited and the device and browser you use
• if you become a client, details needed to deliver our services and to invoice you

How we collect it

We collect personal information when you:

• fill in an enquiry form on our website
• email, message or call us
• engage us to provide services
• visit our website, through cookies and similar technologies
• interact with our ads or social media pages

How we use it

We use your personal information to:

• reply to your enquiry and talk about how we can help
• provide, manage and improve our services
• send you information you’ve asked for
• understand how people use our website so we can improve it
• measure and run our own advertising
• meet our legal and accounting obligations

We will only send you marketing emails if you’ve agreed to receive them, and you can unsubscribe at any time.

Who we share it with

We never sell your personal information. We share it only with trusted service providers who help us run our business, such as:

• our customer relationship management system, which stores enquiries and client records
• our website hosting and email providers
• advertising platforms such as Meta (Facebook and Instagram), for measuring and running our ads
• our accountant and professional advisers, where needed

We may also disclose information where the law requires it.

Overseas storage

Some of our service providers, including Meta, may store or process information outside Australia, including in the United States. When we use these providers, we take reasonable steps to make sure your information is handled in a way that’s consistent with the Australian Privacy Principles.

Cookies and advertising

Our website uses cookies and similar technologies, including the Meta Pixel, to understand how visitors use the site and to measure and improve our advertising. This can mean you see our ads on other platforms after visiting our website.

You can block or delete cookies in your browser settings, and manage your ad preferences in your Facebook and Instagram account settings. Some parts of the website may not work as well with cookies turned off.

Keeping it secure

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access, including using reputable platforms with security controls and limiting who can access your details. When we no longer need your information, we delete or de-identify it.

Access and correction

You can ask to see the personal information we hold about you, or ask us to correct it, at any time. Email us at hello@coveramarketing.com and we’ll respond within a reasonable time.

Questions and complaints

If you have a question about this policy or a concern about how we’ve handled your information, email hello@coveramarketing.com. We’ll look into it and get back to you.

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated at the top.